IT OPERATIONS
IT Operations or IT Ops has transformed from just a Support function, to the Life line of Organizations. From being just an MIS provider to a growth enabler, the IT Organizations have come a long way; so are the complexities.
The internal customers or the user departments demand a similar experience as any external user in terms of usability, functionality and speed . Every Enterprise, irrespective of their product or service, they are a Software company in today’s World.
Vays offers comprehensive products, solutions and services to enable, manage and sustain IT OPS. The services are delivered remotely. Field services are available in select cities.
What We Do
There are several aspects when it comes to IT Operations, our expertise lies with
Service Management
The robustness of the Service Delivery depends on the underlying processes. The adoption of ITIL*/ ITSM Framework assures a manageable and scalable IT Operations. Vays offers Consultants and Analysts for Service Strategy, Design and Delivery. It is needless to mention effective and measurable Service Management will be the key for the success of the IT Operations. (*ITIL is owned by AXELOS).
IT Tools Support
There is a popular Peter Drucker’s quote, You cannot manage what you don’t measure. The Service Management scope and measurement are limited by the Tools deployed. They are crudely called Ticketing tools; there is a tool for every budget and the complexity.
Amongst the myriad of Tools, We support tools like ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Freshservice amongst others.
Click here, to know more abour IT Support services
OS Platforms
The essential part of IT OPS is the Infrastructure Coverage. Supporting various distributions and versions of Linux on all leading Infrastructure Platforms, from serverless to handheld, Vays utilizes well-trained and OEM Certified resources with expertise in Linux, different versions of Unix, and Packages. Additionally, Vays extends its support to Windows Servers OS and server instances, along with the ubiquitous Exchange or Office 365.
Network and Security
Vays supports Switches, Routers, NGFW, or Application Firewalls with OEM certified resources. Both on-prem and on Cloud, we offer deployment and sustenance support.
Click here, to know more about our Network Security solutions
Cloud Infrastructure Support
Vays Supports Cloud platforms from AWS, Azure and Google Cloud. Vays assists the customers right from planning till the Instance retirement. We offer a range of services, including cost optimization, security audits, monitoring, and provisioning.. Simple Storage to full-fledged application hosting or just Platform creation, we have many success stories to our portfolio.
Monitoring Tools Specialization
At Vays, we provide services that include installing, configuring, and managing monitoring tools and the devices/instances/services to be monitored. We accomplish this through agents or SNMP traps. We also provide monitoring Services along with L1/L2/L3 on Network, Security, Platforms and applications. Automating the L0 support to be configured to your incidents log, we do assist. We support clients on Nagios, SolarWinds, Zabbix and many others
Our Services delivery model is customizable based on the Client needs. Vays has customers who started engagement as just a Staff Augmentation (contingent staffing) and the relationship matured as a fully managed IT Services.
IT SUPPORT SERVICES
To meet the unique preferences, wants, and needs of each customer, we customize our IT support services. Our comprehensive solutions encompass both onsite and remote support, ensuring the continuous operation of your IT infrastructure. We offer very detailed menu of IT support services in all major cities of India. Our offering is comprehensive: covering networks, OS, hardware, applications and Cloud